German-Speaking Inbound Support Pro

Velenosi&Meredith; Paris; Hybrid; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Signing bonus €1,000

Relocation package

Private health insurance

Meal vouchers

Multisport card

5-week training program

Career growth opportunities

Job summary

Velenosi&Meredith seeks a German-speaking Customer Support Advisor (Inbound) to join our international team in Sofia. You will handle inbound German calls, assist with billing, product and technical queries, and spot sales opportunities while delivering exceptional service.

Expect a rotating schedule (Mon-Sun, 09:00-22:00) with hybrid options after 4 months based on performance and KPI results. Competitive compensation with relocation and training support.

Qualifications

• C2 German proficiency (spoken and written).
• Minimum B1 English.
• Strong communication and customer service skills.
• Willing to work rotating shifts (Monday-Sunday, between 09:00-22:00).
• EU citizenship is required.

Responsibilities

• Handle inbound customer support calls in German.
• Resolve billing, product, and technical inquiries.
• Update customer information in internal systems.
• Escalate complex cases when required.
• Identify sales opportunities and maximize customer satisfaction.

Skills

German (C2)

English (B1)

Customer service

Communication

Rotational shifts

Job description

Velenosi&Meredith seeks a German-speaking Customer Support Advisor (Inbound) to join our international team in Sofia. You will handle inbound German calls, assist with billing, product and technical queries, and spot sales opportunities while delivering exceptional service.

Expect a rotating schedule (Mon-Sun, 09:00-22:00) with hybrid options after 4 months based on performance and KPI results. Competitive compensation with relocation and training support.