German Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; France; Hybrid; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Career growth opportunities

International work environment

Competitive performance bonuses

Health care benefits

Paid training

Relocation package

Job summary

A staffing agency is seeking a German Speaking Customer Support Agent for a role in Malta’s iGaming industry. The position involves providing exceptional service to German-speaking clients and includes a relocation package. The ideal candidate will have fluency in German and a background in customer support. This role offers competitive bonuses, career growth opportunities, and a hybrid work setup.

Qualifications

• Prior experience in customer support or a related role is preferred.
• Ability to multitask and manage time effectively.
• Genuine interest in gaming and knowledge of the iGaming industry is a plus.

Responsibilities

• Provide outstanding customer service to German-speaking clients.
• Address and resolve customer inquiries promptly.
• Educate customers about products and services.

Skills

Fluency in German

Good command of English

Strong communication skills

Customer satisfaction focus

Tools

CRM systems familiarity

Job description

German Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Join Next Job Abroad as a German Speaking Customer Support Agent in Malta's iGaming industry. This role supports German-speaking clients, delivering exceptional service and comprehensive product knowledge. A relocation package is available to facilitate your move to Malta.

Responsibilities

• Provide outstanding customer service to German-speaking clients via chat, email, and phone
• Address and resolve customer inquiries and concerns promptly and efficiently
• Educate customers about our products and services to enhance their gaming experience
• Work closely with your team to ensure high-quality service delivery
• Document customer interactions and maintain accurate records in our CRM system
• Gather customer feedback and relay insights to support continuous improvement
• Participate in training sessions to enhance your product knowledge and service skills

Requirements

• Fluency in German and a good command of English; knowledge of other languages is beneficial
• Prior experience in customer support or a related role is preferred
• Strong communication and interpersonal skills with a focus on customer satisfaction
• Ability to multitask and effectively manage time in a fast-paced environment
• Familiarity with CRM systems and customer support tools is an asset
• Willingness to relocate to Malta and indulge in a new cultural experience
• A genuine interest in gaming and knowledge of the iGaming industry is a significant plus

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €25.000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)