German Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; France; Hybrid; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Relocation package to Malta

Career growth opportunities

Healthcare benefits

Fully paid training

Competitive performance bonuses

Job summary

An international recruitment agency is seeking a highly motivated German-speaking Customer Support Agent to join a renowned iGaming company in Malta. This role involves delivering excellent customer service to German-speaking clients via various channels. Candidates must manage multiple tasks in a fast-paced environment and be willing to relocate. The position offers competitive performance bonuses and a relocation package.

Qualifications

• Fluency in German and proficiency in English; knowledge of additional languages is advantageous.
• Prior experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with a focus on delivering exceptional customer care.

Responsibilities

• Deliver exemplary customer support to German-speaking clients via chat, email, and phone.
• Respond to customer inquiries and resolve issues in a professional manner.
• Provide detailed information regarding gaming services to enhance understanding and satisfaction.

Skills

Fluency in German

Proficiency in English

Strong communication skills

Interpersonal skills

Tools

CRM systems

Job description

Overview

German Speaking - Customer Support Agent iGaming in Malta - Relocation Included. Next Job Abroad is seeking a highly motivated German-speaking Customer Support Agent to join our team in the thriving iGaming industry in Malta. This role offers a relocation package and an opportunity to provide outstanding customer service while living in a Mediterranean setting. As a Customer Support Agent, your primary responsibility is to assist German-speaking clients, ensuring inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Deliver exemplary customer support to German-speaking clients via chat, email, and phone
• Respond to customer inquiries and resolve issues in a professional manner
• Provide detailed information regarding gaming services to enhance understanding and satisfaction
• Collaborate with team members to maintain high service standards and operational efficiency
• Document customer interactions and maintain accurate records in the CRM system
• Collect and analyze customer feedback to facilitate service improvements
• Participate in ongoing training to develop product knowledge and customer service skills

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is advantageous
• Prior experience in customer service or a related field is preferred
• Strong communication and interpersonal skills with a focus on delivering exceptional customer care
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with CRM systems and support tools is beneficial
• Willingness to relocate to Malta and adapt to a new culture
• Genuine interest in gaming; familiarity with the iGaming industry is an asset

Benefits

• Relocation package to Malta (case by case review)
• Career growth opportunities in a renowned iGaming company
• International and diverse work environment
• Competitive performance bonuses
• Hybrid working setup
• Yearly salary €25,000 excluding bonuses
• Healthcare benefits and various discounts
• Fully paid training by certified instructors
• State-of-the-art premises with relaxing break areas
• Special events and community & social responsibility initiatives
• Great Place to Work-Certified Company