Fullstack AI Support Engineer - Care Expert Copilot

Alan; Strasbourg; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Alan is seeking a senior software engineer to scale AI‑driven customer support products and to build cockpit tools for human experts. You will own backend and frontend components, mentor junior engineers, and influence product direction within a fast‑moving, mission‑driven team.

You will collaborate with product and design to translate requirements into high‑quality, maintainable code while maintaining a strong focus on healthcare technology access and patient care.

Qualifications

• 5+ years of experience building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem-solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Responsabilités

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

Full-stack development

Scalable software systems

Problem solving

Mentorship

Healthcare tech alignment

Description du poste

Alan is seeking a senior software engineer to scale AI‑driven customer support products and to build cockpit tools for human experts. You will own backend and frontend components, mentor junior engineers, and influence product direction within a fast‑moving, mission‑driven team.

You will collaborate with product and design to translate requirements into high‑quality, maintainable code while maintaining a strong focus on healthcare technology access and patient care.