Remote Full-Stack AI Support Engineer — Cockpit Lead

Alan; La Rochelle-Normande; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Stimulatory environment

Strong culture

Distributed learning

Résumé du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Collaborate with product and design teams to translate requirements into high‑quality, maintainable code. Mentor junior engineers and influence product direction.

Qualifications

• 5+ years building scalable software systems.
• Full-stack experience (backend & frontend).
• Strong problem-solving and elegant solutions.
• Curiosity, humility, growth at any seniority.
• Passion for healthcare tech and access to care.

Responsabilités

• Develop and maintain scalable software systems powering AI-driven customer support.
• Build cockpit and tooling for human experts to supervise, route requests, surface context, and draft responses.
• Collaborate with product and design to translate requirements into maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

Scalable systems

Full-stack

Problem solving

Growth mindset

Healthcare tech alignment

Description du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Collaborate with product and design teams to translate requirements into high‑quality, maintainable code. Mentor junior engineers and influence product direction.