Full-Stack AI Support Engineer for Care Expert Copilot

Alan; Lyon; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Learning environment

Distributed deployments

Résumé du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Collaborate with product and design teams to translate requirements into high-quality, maintainable code.

Qualifications

• 5+ years of experience building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem-solving and ability to turn complex problems into elegant solutions.
• Curiosity, humility and willingness to grow at any seniority.
• Alignment with healthcare technology and understanding insurance access.

Responsabilités

• Develop and maintain scalable software systems powering AI-driven customer support.
• Build cockpit and tooling for human experts to supervise, route requests, surface context, and draft responses.
• Collaborate with product and design to translate requirements into high-quality, maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

Full-stack development

Scalable systems

Problem solving

Mentoring

Healthcare tech alignment

Description du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Collaborate with product and design teams to translate requirements into high-quality, maintainable code.