Full‑Stack AI Support Engineer – Care Copilot (Remote)

Alan; Bordeaux; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

As a Senior Software Engineer, you will develop and maintain scalable systems, contribute to the cockpit tooling, collaborate with product and design teams, and mentor junior

Qualifications

• 5+ years of experience building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem‑solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Responsabilités

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

Full-stack development

Scalable systems

Mentoring

Problem solving

Growth mindset

Description du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

As a Senior Software Engineer, you will develop and maintain scalable systems, contribute to the cockpit tooling, collaborate with product and design teams, and mentor junior