Fulfillment Ops Excellence Manager

Bigblue; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Wellness benefits

Health insurance

Equipment provided

Résumé du poste

Bigblue in Paris is seeking an Ops Excellence Manager to standardize and improve warehouse operations across its European fulfillment network. This role focuses on diagnosing performance gaps and deploying common SOPs, KPIs, and routines across multiple sites.

You will lead cross-functional, data-driven projects and partner with 3PLs and Product/Tech to translate operational needs into actionable requirements and scalable improvements across Europe.

Qualifications

• 8+ years in warehouse operations, fulfillment, supply chain, or related consulting responsibilities.
• Strong track record of turning diagnoses into measurable results.
• Excellent analytical skills with ability to quantify impact in euros, hours, capacity and quality.

Responsabilités

• Diagnose operational performance gaps across picking, packing, replenishment, inbound, shipping, palletisation and returns.
• Build and deploy SOPs, KPIs, and daily/weekly routines and playbooks across European warehouses.
• Lead productivity, quality and cost-improvement projects from root-cause analysis through testing and rollout.
• Optimize warehouse flows, layouts, slotting, replenishment strategies, pick paths and labor planning.
• Partner with 3PL teams to set expectations, perform performance reviews and secure action plans.
• Collaborate with Product & Tech to translate pain points into Atlas requirements and support testing/rollout.
• Lead mechanization, automation and digitalization initiatives to remove manual tasks and unlock capacity.
• Turn local improvements into scalable, multi-site solutions and support site openings and ramp-ups.

Connaissances

Warehouse operations

Continuous improvement

Analytics

Project management

Gemba mindset

Stakeholder management

Travel readiness

Outils

WMS

Data analysis

Excel

SQL

Description du poste

About Bigblue At Bigblue, we’re building the logistics backbone for the next generation of commerce.

About Bigblue At Bigblue, we’re building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon’s exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfillment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfillment space across Europe, we ship millions of orders every month. And we’re nowhere near done! Backed by €20M+ in funding, we’re expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigor of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you’re in the right place.

The role

As Ops Excellence Manager, you will improve and standardize warehouse operations across Bigblue’s European fulfillment network.

What You’ll Do

• Diagnose operational performance gaps using data analysis and Gemba observation across picking, packing, replenishment, inbound, shipping, palletisation and returns
• Build and deploy common SOPs, KPIs, daily and weekly management routines and operational playbooks across Bigblue’s European warehouse network
• Lead productivity, quality and cost-improvement projects from root-cause analysis and prioritization through testing, rollout and impact measurement
• Optimize warehouse flows, layouts, slotting, replenishment strategies, pick paths and labor or capacity planning to reduce waste and improve performance
• Partner with 3PL teams to set clear expectations, run fact-based performance reviews and root-cause sessions, and secure sustainable action plans with owners and deadlines
• Work with Product & Tech to translate operational pain points into clear Atlas requirements, support testing and rollout, and improve adoption while reducing overrides and exceptions
• Lead mechanization, automation and process-digitalization initiatives when they can remove manual tasks, improve quality or unlock capacity
• Turn local improvements into scalable, multi-site solutions and support the opening, ramp-up and peak readiness of new and existing sites

Who You Are

Must-have

• At least 8 years of experience in warehouse operations, fulfillment, supply chain, industrial operations or operations consulting, with significant hands‑on exposure to the field
• Strong continuous‑improvement expertise and a track record of turning operational diagnoses into implemented, measurable results
• Excellent analytical skills and the ability to quantify business impact in euros, labor hours, capacity, productivity and quality
• Solid project‑management experience across multiple sites or complex cross‑functional environments
• Strong warehouse‑floor credibility and a genuine Gemba mindset: you are comfortable observing flows, speaking with operators and leads, and testing solutions in real conditions
• Able to influence without authority and drive change with site teams, 3PL partners and Product & Tech stakeholders
• Structured, autonomous and action‑oriented, with the ability to prioritize and maintain high standards under pressure
• Willing and able to travel frequently across Bigblue’s European warehouse network

Nice-to-have

• Experience in e‑commerce fulfillment, contract logistics, retail or FMCG supply chain, or a multi‑site industrial environment
• Strong knowledge of Lean, Kaizen or Six Sigma methods; certification is a plus
• Experience working with 3PL partners and running operational governance or performance reviews
• Experience with WMS products, warehouse automation or mechanization projects
• Experience partnering with Product and Tech teams on operational tools, specifications, testing and rollout

Why join Bigblue?

• High-impact transformation: Improve the performance of a fast-growing European warehouse network and see the results directly on the floor and in the P&L.
• Field, data and technology: Work at the intersection of warehouse operations, analytics and Product & Tech—not in a purely reporting or presentation role.
• European scope: Collaborate with sites and 3PL partners across several countries and turn local wins into network‑wide standards.
• Ownership and growth: Work closely with the Head of Ops Excellence, take real ownership from day one and grow toward broader strategic or management responsibilities as the team expands.
• Innovative, founder‑led culture: Join a caring environment built around high standards, agility and team success.
• Brand‑new offices in the heart of Paris
• Perks: Meal vouchers, wellness benefits, health insurance and the equipment you need to do your best work.