Professional Services Director

Bigblue; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

10 EUR meal voucher

ClassPass membership

100% health insurance coverage

MacBook or preferred setup

Résumé du poste

Bigblue in Paris is seeking a Professional Services Manager to design and manage their new function, enhancing their logistics capabilities. In this impactful role, you'll engage with cross-functional teams and provide tailored consulting services to help brands achieve operational excellence and growth.

Ideal candidates have significant consulting experience, a customer-focused mindset, and a proven ability to manage complex projects. This is an opportunity to build something from scratch in a fast-growing company with ambitious goals.

Qualifications

• 5+ years of experience in consulting or implementation.
• Ability to translate complex needs into actionable plans.
• Experience in building processes and managing cross-functional teams.

Responsabilités

• Design and launch Bigblue’s Professional Services program.
• Deliver high-impact advice to merchants.
• Create and track performance metrics.
• Generate scalable insights from field experience.
• Work with cross-functional teams to ensure integration.
• Manage both repeatable and bespoke projects.
• Design revenue models and ensure project economics.

Connaissances

Consulting experience

Customer-oriented

Ownership mindset

Cross-functional collaboration

Financial performance balancing

Hands-on project management

Fluency in English and French/Spanish

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient. Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.

The role: Professional Services Manager

As Head of Professional Services, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy.

What you’ll do

• Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting.
• Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities.
• Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them.
• Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions.
• Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey.
• Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions.
• Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.

Who You Are

• You have 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company.
• You’re customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans.
• You know how to balance execution, people management, and financial performance.
• You are a builder — ready to design and scale processes from scratch, not just operate what exists.
• You thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams.
• You are both strategic and hands‑on — comfortable driving the roadmap while jumping into project firefighting when needed.
• Fluent in English and ideally French or Spanish.

Why join Bigblue?

• High-impact leadership role at the heart of Bigblue’s growth and customer success.
• Fast-growing scale-up with a well-funded roadmap and bold ambitions.
• Room to build and innovate: create a PS function from the ground up.
• Pan-European scope: support leading omnichannel brands across multiple markets.
• 10 EUR meal voucher per worked day (55% paid by Bigblue).
• ClassPass membership for fitness & wellness.
• MacBook or your preferred setup to do your best work.
• 100% health insurance coverage with Benefiz.
• Founders‑led company where operations are truly core to the mission.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age... At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth‑driven minds. So, regardless of who you are and how many boxes you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure.