Front Desk Shift Leader — Lead & Delight Guests

25hours Hotels; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

10 nights free stay

Accor network discounts

Navigo pass coverage 95%

13th-month bonus

Profit-sharing

Annual seniority bonus

Résumé du poste

25hours Hotel Terminus Nord in Paris is seeking a Shift Leader (m/f/d) to oversee reception, supervise front desk staff, and ensure a smooth guest experience. You will handle cash operations and contribute to a warm, engaging atmosphere across/check-in and guest interactions.

Fluent in French and English, you bring hospitality training and at least 4 years of front desk experience, with knowledge of Paris and local gems to impress guests.

Qualifications

• Front desk experience required.
• Fluent in French and English.
• Strong guest relation skills and a proactive attitude.

Responsabilités

• Ensure reception shifts run smoothly and manage the cash register.
• Supervise receptionists and ensure reception procedures are followed.
• Make guests feel welcome and engaged, enhancing their stay.
• Personalize guest experiences with thoughtful touches.
• Remain calm during peak check-in periods and resolve issues.
• Foster motivation and team spirit within the front desk team.

Connaissances

Front desk experience

Bilingual French/English

Guest service orientation

Formation

Hospitality training

Description du poste

25hours Hotel Terminus Nord in Paris is seeking a Shift Leader (m/f/d) to oversee reception, supervise front desk staff, and ensure a smooth guest experience. You will handle cash operations and contribute to a warm, engaging atmosphere across/check-in and guest interactions.

Fluent in French and English, you bring hospitality training and at least 4 years of front desk experience, with knowledge of Paris and local gems to impress guests.