French-Speaking Mercedes CS Specialist (Remote Greece)

Mercier Consultancy MD; Marseille; Remote; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Relocation included

13th/14th salary

Performance bonus

Health insurance

Training program

Career development

Job summary

Mercier Consultancy Group in Greece is seeking a French-speaking Customer Service Agent for Mercedes to handle inquiries from a global client base via phone, email, and chat, while upholding the premium brand experience. You will coordinate maintenance scheduling and service appointments, manage CRM records with accuracy, and collaborate with international teams to serve French-speaking customers.

This remote-first position requires native or fluent French and solid English, plus a Greek work

Responsibilities

• Act as the primary point of contact for Mercedes owners, providing professional guidance on vehicle features and technical queries
• Manage high-quality inbound inquiries via phone, email, and chat, maintaining the prestigious image of the automotive brand
• Assist clients with scheduling maintenance, service appointments, and resolving automotive-related concerns with precision
• Maintain detailed case records within our CRM, ensuring data accuracy and compliance with automotive industry standards
• Collaborate with international teams to optimize the customer experience for French-speaking market segments
• Provide insightful feedback to the management team regarding customer trends and common automotive technical queries
• Participate in ongoing product training to stay updated on the latest innovations and luxury car models from Mercedes

Job description

Mercier Consultancy Group in Greece is seeking a French-speaking Customer Service Agent for Mercedes to handle inquiries from a global client base via phone, email, and chat, while upholding the premium brand experience. You will coordinate maintenance scheduling and service appointments, manage CRM records with accuracy, and collaborate with international teams to serve French-speaking customers.

This remote-first position requires native or fluent French and solid English, plus a Greek work