French-Speaking Luxury Car Support Agent — Remote (Greece)

Mercier Consultancy MD; France; À distance; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

13th and 14th salary

Performance bonus

Relocation package

Training program

Private health insurance

Career development

Remote-first environment

Résumé du poste

Mercier Consultancy Group seeks a French-speaking Customer Service Agent for Mercedes in Greece. You will handle inquiries via phone, email, and chat, providing guidance on vehicle features and services, while coordinating appointments and maintaining CRM records.

The role requires native French and strong English, plus a Greek work permit or EU passport. A relocation-friendly, remote-first environment offers career growth within automotive support networks.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Strong proficiency in English to engage with an international environment.
• EU passport or valid Greek work permit is required.
• Interest in automotive industry and customer excellence is essential.
• Excellent interpersonal and solution-oriented mindset for challenging service scenarios.
• Availability to work in a remote-first environment within Greece.

Responsabilités

• Serve as the primary contact for Mercedes owners, guiding on features and queries.
• Handle inbound inquiries via phone, email, and chat while upholding brand image.
• Assist clients with scheduling maintenance and service appointments.
• Maintain detailed case records in CRM with data accuracy and compliance.
• Collaborate with international teams to optimize French-speaking market segments.

Connaissances

French fluency

English proficiency

Customer service

Outils

CRM system

Phone & chat support

Description du poste

Mercier Consultancy Group seeks a French-speaking Customer Service Agent for Mercedes in Greece. You will handle inquiries via phone, email, and chat, providing guidance on vehicle features and services, while coordinating appointments and maintaining CRM records.

The role requires native French and strong English, plus a Greek work permit or EU passport. A relocation-friendly, remote-first environment offers career growth within automotive support networks.