French-Speaking Customer Service in Barcelona (Relocation)

Grow-Talent.com; Paris; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days paid annual leave

Relocation support

Descripción de la vacante

Grow-Talent.com is working with a leading Outsourcing/BPO company to recruit a French speaking Customer Service Representative for their Barcelona office.

In this role you will handle inquiries via phone, email, chat, or alerts, maintain knowledge of services, and ensure SLA adherence while collaborating with the team on projects. Strong French and English (B2) required; relocation in Barcelona offered.

Formación

• Native / fluent in French, verbal and written.
• English proficiency minimum B2 level.
• At least 1 year of customer service experience, preferably tech support.
• Strong IT knowledge related to connectivity and AV products.

Responsabilidades

• Handle incoming customer inquiries via phone, email, chat, or alerts.
• Record call details in the call management system and meet SLA timelines.
• Maintain knowledge of services and products, especially tailored ones.
• Escalate issues to senior team members when needed.
• Provide coverage for other agents and participate in team projects.

Conocimientos

Customer service

English proficiency

French language

Communication skills

Herramientas

Call management system

Descripción del empleo

Grow-Talent.com is working with a leading Outsourcing/BPO company to recruit a French speaking Customer Service Representative for their Barcelona office.

In this role you will handle inquiries via phone, email, chat, or alerts, maintain knowledge of services, and ensure SLA adherence while collaborating with the team on projects. Strong French and English (B2) required; relocation in Barcelona offered.