French-Speaking Auto Warranty & Aftersales Systems Consultant

MSX International; Paris; On-site; EUR 28,000 - 33,000; Full time

Job summary

MSX International in Budapest is seeking a French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant to help enhance warranty assessments, aftersales operations, and retailer IT support.

You will work with international teams, ensuring compliance with warranty standards, guiding service partners, and contributing to a positive retailer experience while coordinating across warranty, processes, and IT systems.

Qualifications

• Bachelor’s degree in Automotive Engineering, Business Administration, Information Technology, or a related field.
• 2–5 years of experience in warranty assessment, aftersales operations, technical support, or a similar automotive environment.
• Languages: Fluent English and French is required.
• Warranty & Aftersales knowledge: understanding of automotive warranty processes, aftersales operations, and retailer support activities.
• Automotive Systems: Experience with warranty management, case management, or automotive IT systems.

Responsibilities

• Assess warranty claims and pre-authorizations in line with company policies and guidelines.
• Support authorized service partners with warranty, aftersales process, and IT system-related inquiries.
• Manage and resolve cases efficiently while maintaining accurate documentation.
• Communicate with retailers and provide guidance on processes, policies, and system usage.
• Ensure compliance with quality standards and elevate complex issues when necessary.
• Support continuous improvement initiatives and contribute to an excellent retailer experience.

Skills

Fluent English

Fluent French

Education

Bachelor’s degree in Automotive Engineering, Business Administration, IT or related field

Job description

MSX International in Budapest is seeking a French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant to help enhance warranty assessments, aftersales operations, and retailer IT support.

You will work with international teams, ensuring compliance with warranty standards, guiding service partners, and contributing to a positive retailer experience while coordinating across warranty, processes, and IT systems.