French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant - Budapest office

MSX International; Paris; On-site; EUR 28,000 - 33,000; Full time

Job summary

MSX International in Budapest is seeking a French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant to help enhance warranty assessments, aftersales operations, and retailer IT support.

You will work with international teams, ensuring compliance with warranty standards, guiding service partners, and contributing to a positive retailer experience while coordinating across warranty, processes, and IT systems.

Qualifications

• Bachelor’s degree in Automotive Engineering, Business Administration, Information Technology, or a related field.
• 2–5 years of experience in warranty assessment, aftersales operations, technical support, or a similar automotive environment.
• Languages: Fluent English and French is required.
• Warranty & Aftersales knowledge: understanding of automotive warranty processes, aftersales operations, and retailer support activities.
• Automotive Systems: Experience with warranty management, case management, or automotive IT systems.

Responsibilities

• Assess warranty claims and pre-authorizations in line with company policies and guidelines.
• Support authorized service partners with warranty, aftersales process, and IT system-related inquiries.
• Manage and resolve cases efficiently while maintaining accurate documentation.
• Communicate with retailers and provide guidance on processes, policies, and system usage.
• Ensure compliance with quality standards and elevate complex issues when necessary.
• Support continuous improvement initiatives and contribute to an excellent retailer experience.

Skills

Fluent English

Fluent French

Education

Bachelor’s degree in Automotive Engineering, Business Administration, IT or related field

Job description

French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant - Budapest office

• Full-time
• Workplace Type: MSXI Office
• Compensation: up to HUF 1,000,000 - monthly

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

The Warranty Assessor & Aftersales Process and System Support Consultant is responsible for assessing warranty claims, supporting aftersales processes, and providing IT system assistance to authorized service partners. The role ensures compliance with warranty standards, supports retailers in their daily operations, and contributes to a positive retailer experience. Responsibilities are allocated dynamically across warranty assessment, process support, and IT system-related activities based on business needs, market priorities, and language requirements.

Duties & Responsibilities

• Assess warranty claims and pre-authorizations in line with company policies and guidelines.
• Support authorized service partners with warranty, aftersales process, and IT system-related inquiries.
• Manage and resolve cases efficiently while maintaining accurate documentation.
• Communicate with retailers and provide guidance on processes, policies, and system usage.
• Ensure compliance with quality standards and elevate complex issues when necessary.
• Support continuous improvement initiatives and contribute to an excellent retailer experience.

Education, Experience and Skills

• Education: Bachelor’s degree in Automotive Engineering, Business Administration, Information Technology, or a related field.
• Experience: 2–5 years of experience in warranty assessment, aftersales operations, technical support, or a similar automotive environment.
• Languages: Fluent English and French is required.Additional language skills are considered an advantage.
• Warranty & Aftersales Knowledge: Good understanding of automotive warranty processes, aftersales operations, and retailer support activities.
• Automotive Systems: Experience with warranty management, case management, or automotive IT systems.
• Analytical Skills: Strong attention to detail, problem-solving ability, and commitment to accuracy.
• Communication Skills: Ability to communicate clearly and professionally with internal and external stakeholders.
• Organization & Ownership: Ability to manage multiple priorities, meet deadlines, and take ownership of assigned tasks.
• Teamwork: Ability to work effectively in an international and cross-functional environment.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.