Automotive Technical Support Specialist

MSX International; Paris; Hybride; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health and disability insurance

Meal card & Works Council (CSE) perks

6 weeks of paid annual leave

Résumé du poste

MSX International in France is seeking an automotive technician to join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.

You will guide dealership technicians through diagnostics, manage high-priority cases, and help improve product quality by feeding field data back to the manufacturer. Occasional on-site visits and a 36-hour hybrid work schedule are part of the role.

Qualifications

• Solid background as an automotive technician with strong troubleshooting and diagnostics.
• Deep understanding of automotive mechanics and vehicle electronics.
• Ability to read wiring diagrams and master diagnostic tools.
• English language proficiency is a plus.
• Great team player with communication skills.

Responsabilités

• Provide remote support to dealer network via technical hotline.
• Technical Support & Diagnostics: guide dealership technicians through complex diagnostic procedures.
• High-Priority Case Management: track critical technical cases to ensure swift resolution.
• Quality & Manufacturer Liaison: elevate field data to help improve product quality.
• System Incident Resolution: troubleshoot and resolve issues related to diagnostic tools.
• Field Engagement: participate in technical meetings and on-site dealership visits for specialized cases.

Connaissances

Automotive diagnostics

Wiring diagrams

Technical English

Teamwork & communication

Outils

Diagnostic tools

Description du poste

MSX International supports leading automotive brands worldwide, helping improve business performance, customer satisfaction, and network operations across more than 80 countries.

Job Description

Ready to take your hands-on workshop experience to the next level? Join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.

What you’ll do:

Technical Support & Diagnostics: Guide and advise dealership technicians through complex diagnostic procedures using official manufacturer documentation.

High-Priority Case Management: Track critical technical cases and vehicle-off-roadissues to ensure swift resolution.

Quality & Manufacturer Liaison: Gather and elevate field data to help the manufacturer continuously improve product quality.

System Incident Resolution: Troubleshoot and resolve technical issues related to diagnostic tools.

Field Engagement: Participate in technical meetings and occasionally conduct on-site dealership visits for specialized cases.

Qualifications

What We’re Looking For

Proven Experience: Solid background as an automotive technician (mechanical/electrical) with a strong track record in troubleshooting and diagnostics.

Technical Know-How:

Deep understanding of automotive mechanics and vehicle electronics.

Ability to read wiring diagrams and master diagnostic tools.

Comfortable navigating technical documentation.

Working knowledge or proficiency in technical English is a plus.

Soft Skills:

Great team player with strong communication skills.

Good teaching skills and active listener.

Curious, eager to learn, and highly dedicated.

Additional Information

What We Offer

Permanent contract (CDI) -ETAM status

36 hours/week with a hybrid work policy

6 weeks of paid annual leave

Health and disability insurance

Meal card & Works Council (CSE) perks

Availability: Immediate start or expected start date in mid-November.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.