French Customer Specialist — Onsite Role + Relocation

Cross Border Talents; Marseille; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health and life insurance

Relocation package

Onsite work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist in Marseille to join a dynamic international team. You will be the first contact for customers, delivering professional support across inquiries, orders, accounts, products, and services.

Communication across phone, email, chat, and digital channels is key to ensuring a smooth end-to-end experience. The role emphasizes professional, proactive service, addressing concerns, and helping customers navigate processes and platforms while staying

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsabilités

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Connaissances

French C1/C2

English B2

Analytical

Communication

Description du poste

Cross Border Talents is seeking a Customer Specialist in Marseille to join a dynamic international team. You will be the first contact for customers, delivering professional support across inquiries, orders, accounts, products, and services.

Communication across phone, email, chat, and digital channels is key to ensuring a smooth end-to-end experience. The role emphasizes professional, proactive service, addressing concerns, and helping customers navigate processes and platforms while staying