French Customer Specialist — Global Support Pro

Cross Border Talents; Roubaix; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents in Roubaix, France, is seeking a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat, and other digital channels to deliver outstanding experiences.

You will stay up to date with company products and policies through ongoing training, working in a collaborative office environment with relocation support available for the right candidate.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.

Responsabilités

• Provide friendly, professional customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to orders, accounts, products and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions, complaints and concerns while maintaining a positive, customer-focused approach.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes and service quality.

Connaissances

French (C1/C2)

English (B2)

Description du poste

Cross Border Talents in Roubaix, France, is seeking a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat, and other digital channels to deliver outstanding experiences.

You will stay up to date with company products and policies through ongoing training, working in a collaborative office environment with relocation support available for the right candidate.