French Customer Specialist | Bilingual Support & Relocation

Cross Border Talents; Valenciennes; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite work

Résumé du poste

Cross Border Talents in France seeks a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will deliver professional, personalized support via phone, email, chat, and other digital channels.

The role requires fluent French (C1/C2) and English (B2), strong analytical and communication abilities, and a proactive mindset focused on learning and growth in the travel field.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset; travel sector interest.

Responsabilités

• Provide friendly, professional support via phone, email, chat and digital channels.
• Assist customers with inquiries related to orders, accounts and services.
• Understand needs and provide accurate information.
• Handle questions and complaints while maintaining a customer-focused approach.
• Record interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.
• Identify recurring concerns and suggest process improvements.
• Stay updated on products, policies, and procedures through training.

Connaissances

French proficiency (C1/C2)

English proficiency (B2)

Analytical thinking

Communication skills

Proactive mindset

Description du poste

Cross Border Talents in France seeks a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will deliver professional, personalized support via phone, email, chat, and other digital channels.

The role requires fluent French (C1/C2) and English (B2), strong analytical and communication abilities, and a proactive mindset focused on learning and growth in the travel field.