French Customer Care Manager for New Accounting Offer

Qonto; Paris; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Qonto, Europe's leading fintech for SMEs, is hiring a Customer Care Manager to help French solo entrepreneurs get the most from our brand-new accounting offer. You’ll own day-to-day questions in Zendesk, reporting to Janita Käyhkö, Lead Customer Service, on a scope you help shape from day one.

You’ll manage the ticket queue by email and chat, take calls when needed, and bridge with our accountants so they can focus on the numbers.

Qualifications

• No accounting background required; ability to learn complex topics quickly.
• Fluency in written and spoken French is required.
• Ability to manage multiple channels (email, chat, calls) under pressure.
• Customer-focused mindset with empathy for client needs.
• Willingness to explore AI tools in daily work.

Responsabilités

• Own the ticket queue and respond to client queries by email, chat, and phone when needed.
• Bridge requests with accountants to let them focus on accounting tasks.
• Create FAQs, macros, and workflows for the new scope.
• Provide feedback to Product by flagging recurring issues for root-cause fixes.

Connaissances

Fast learner

French fluency

Organized under pressure

Customer-centric

AI-curious

Description du poste

Qonto, Europe's leading fintech for SMEs, is hiring a Customer Care Manager to help French solo entrepreneurs get the most from our brand-new accounting offer. You’ll own day-to-day questions in Zendesk, reporting to Janita Käyhkö, Lead Customer Service, on a scope you help shape from day one.

You’ll manage the ticket queue by email and chat, take calls when needed, and bridge with our accountants so they can focus on the numbers.