France Customer Success Director - Growth & Delivery

Genesys; Paris; Sur place; EUR 100 000 - 130 000; Plein temps

Résumé du poste

Genesys is seeking a highly experienced Director of Customer Success in Paris, responsible for leading the Customer Success business. You will oversee Professional Services' Sales and Delivery, ensuring client satisfaction and revenue growth.

This role requires a strategic leader with over 10 years in IT consulting, exceptional leadership skills, and fluency in both French and English. You will directly engage with clients and guide a high-performing team to achieve success in a fast-paced environment.

Qualifications

• 10+ years of relevant experience in the IT consulting industry.
• 8+ years of supervisory, management, or leadership experience.
• Strong CSM & Professional Services knowledge and experience.
• Experience in SaaS organizations and digital transformation.
• Proven leadership skills with high-performing teams.

Responsabilités

• Lead Customer Success teams across Professional Services.
• Develop and maintain client relationships as a trusted advisor.
• Drive pipeline generation activities for sales objectives.
• Establish a culture of performance excellence within the team.
• Manage and negotiate financial proposals for clients.

Connaissances

Leadership

Fluency in French and English

Technology consulting

Interpersonal skills

Presentation proficiency

Formation

Bachelor’s degree or higher in Business, Engineering or Computer Science

Project Management Certification (e.g. Prince2, PMI)

Description du poste

Genesys is seeking a highly experienced Director of Customer Success in Paris, responsible for leading the Customer Success business. You will oversee Professional Services' Sales and Delivery, ensuring client satisfaction and revenue growth.

This role requires a strategic leader with over 10 years in IT consulting, exceptional leadership skills, and fluency in both French and English. You will directly engage with clients and guide a high-performing team to achieve success in a fast-paced environment.