Director, Customer Success & Transformation (France)

Genesys Cloud Services, Inc.; Paris; Sur place; EUR 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Paid volunteer time

Growth and education support

Résumé du poste

Genesys Cloud Services, Inc. is looking for a Customer Success Management Director in Paris, France. The role involves leading Customer Success initiatives, managing professional services and customer success teams, and driving customer satisfaction and revenue growth.

The ideal candidate has at least 10 years of experience in IT consulting, particularly within SaaS and AI solutions. Fluency in French and English is essential, as well as strong leadership skills.

Qualifications

• 10+ years of experience in IT consulting, particularly in customer experience.
• Experience leading high-performing teams.
• Fluency in both French and English is required.

Responsabilités

• Lead the Customer Success business in France, managing PS Sales and Delivery.
• Develop strategic transformation roadmaps and drive customer engagement.
• Achieve subscription renewals and revenue growth in alignment with company goals.

Connaissances

Leadership

Customer Success Management

Business Development

SaaS Experience

AI Solutions

Fluency in French

Fluency in English

Formation

Bachelor's degree in Business, Engineering or Computer Science

Outils

Project Management Software

Description du poste

Genesys Cloud Services, Inc. is looking for a Customer Success Management Director in Paris, France. The role involves leading Customer Success initiatives, managing professional services and customer success teams, and driving customer satisfaction and revenue growth.

The ideal candidate has at least 10 years of experience in IT consulting, particularly within SaaS and AI solutions. Fluency in French and English is essential, as well as strong leadership skills.