Strategic CS Manager, Mid-Market AI Growth

Modjo (ex-Ringo); Paris; Sur place; EUR 15 000 - 60 000; Plein temps

Avantages offerts par ce poste

Healthcare: Alan Blue insurance

Preferential rates for Wellpass & Beetogreen (bikes)

Parental Leave Soft Landing

Résumé du poste

Modjo (ex-Ringo) is seeking a Customer Success Manager Mid-Market in Paris to own and grow a portfolio of mid-market clients. The role involves maximizing customer value, driving retention, and ensuring high satisfaction through AI-powered value delivery. You will engage with C-level stakeholders and design onboarding plans. Ideal candidates have 2+ years in Customer Success, SaaS experience, and are fluent in French and English. Join a fast-growing B2B SaaS company and shape the future of sales.

Qualifications

• 2+ years of experience in Customer Success or Account Management in a SaaS environment.
• Experience engaging and influencing C-level stakeholders.
• Ability to manage multiple accounts and inbound requests efficiently.

Responsabilités

• Manage and grow a portfolio of mid-market customers (€15k–€60k ARR).
• Design and execute tailored onboarding and adoption plans.
• Gather customer feedback to relay to Product and internal teams.

Connaissances

Customer Success

SaaS experience

Stakeholder engagement

Organizational skills

Business acumen

Fluency in French and English

Description du poste

Modjo (ex-Ringo) is seeking a Customer Success Manager Mid-Market in Paris to own and grow a portfolio of mid-market clients. The role involves maximizing customer value, driving retention, and ensuring high satisfaction through AI-powered value delivery. You will engage with C-level stakeholders and design onboarding plans. Ideal candidates have 2+ years in Customer Success, SaaS experience, and are fluent in French and English. Join a fast-growing B2B SaaS company and shape the future of sales.