Fintech Customer Success & Onboarding Specialist

Jobtailor; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

LexisNexis Risk Solutions is seeking a Customer Success / Account Management professional to support Bankers Almanac customers. You will manage onboarding, implementation, and lifecycle activities while coordinating with Sales, Product, and Support teams to drive renewals and retention.

The role emphasizes cross-functional collaboration, strong communication, and a customer-first mindset across financial data solutions and payments ecosystems.

Qualifications

• Experience in customer success, account support, sales support, account management, or client services in financial services, payments, fintech, or data services.
• Fluent in English; a second European language is highly desirable.
• Strong understanding of customer lifecycle management including onboarding, implementation, and renewals.
• Excellent communication and relationship-building skills with customers and internal stakeholders.

Responsabilités

• Act as a primary contact for administrative and operational support across the Bankers Almanac customer base.
• Support onboarding and implementation activities ensuring successful adoption and timely delivery.
• Coordinate customer requests related to product access, data delivery, contracts, billing, invoicing, and service queries.
• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention.
• Collaborate with internal teams to resolve issues and meet service expectations.

Connaissances

Customer onboarding

Account management

CRM platform experience

Relationship building

Organizational skills

Communication

Multilingual communication

Process improvement

Cross-functional collaboration

Attention to detail

Outils

Salesforce

Microsoft Office

Description du poste

LexisNexis Risk Solutions is seeking a Customer Success / Account Management professional to support Bankers Almanac customers. You will manage onboarding, implementation, and lifecycle activities while coordinating with Sales, Product, and Support teams to drive renewals and retention.

The role emphasizes cross-functional collaboration, strong communication, and a customer-first mindset across financial data solutions and payments ecosystems.