Account Specialist

Renishaw; Paris; Hybride; EUR 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Generous holiday allowance

Health screening and private medical

Life assurance

Pension scheme

Save As You Earn share option

Travel Season ticket loan

Electric Vehicle Scheme

Parental leave

Employee Assistance Programme

RECARES days

Employee discounts via Perks at Work

Learning and development resources

Résumé du poste

LexisNexis Risk Solutions is seeking an Account Specialist in Paris or London for a hybrid role (2–3 days in office). You will support onboarding, implementation, renewals, and customer success for Bankers Almanac customers, spanning financial institutions, corporates, fintechs, and payment service providers.

Collaborate with Sales, Product, Support, Operations, Finance and Legal to ensure a seamless customer experience, maintain CRM data, and drive retention and growth.

Qualifications

• Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.
• Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.
• A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with CRM platforms such as Salesforce and Microsoft Office applications.
• Highly detail-oriented with a customer-first mindset.
• Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.

Responsabilités

• Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.
• Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.
• Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.
• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.
• Work closely with internal teams to resolve customer issues and ensure service expectations are met.
• Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.
• Maintain accurate customer records and account information within CRM systems.
• Support customer communications relating to product enhancements, data updates, and service changes.
• Assist with preparing account reviews, customer reporting, and commercial documentation.
• Identify opportunities to streamline processes and improve the customer experience.

Connaissances

Customer success

Account management

Sales support

Communication skills

Organizational skills

Relationship building

Second language

CRM proficiency

Outils

Salesforce

Microsoft Office

Description du poste

Hybrid - Paris, Ile-de-France, France · London, England, United Kingdom

Sep 4, 2026

Account Specialist

Location: London or Paris

Hybrid: 2 to 3days/week in office

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. Learn more: https://risk.lexisnexis.com/

About the Role

The Account Specialist, plays a key role in supporting the sales and account management teams across the Bankers Almanac portfolio. The successful candidate will help customers derive maximum value from LexisNexis Risk Solutions' trusted payments and banking reference data solutions, supporting activities across onboarding, implementation, renewals, account administration, and customer success.

Working closely with Sales, Product, Customer Support, Operations, Finance, and Legal teams, the Account Specialist will ensure a seamless customer experience and help drive customer retention and growth across financial institutions, corporates, fintechs, and payment service providers.

Responsibilities

• Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.
• Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.
• Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.
• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.
• Work closely with internal teams to resolve customer issues and ensure service expectations are met.
• Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.
• Maintain accurate customer records and account information within CRM systems.
• Support customer communications relating to product enhancements, data updates, and service changes.
• Assist with preparing account reviews, customer reporting, and commercial documentation.
• Identify opportunities to streamline processes and improve the customer experience.

Requirements

• Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.
• Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.
• A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with CRM platforms such as Salesforce and Microsoft Office applications.
• Highly detail-oriented with a customer-first mindset.
• Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.

Preferred Experience

• Exposure to banking and payments ecosystems, including correspondent banking, payment operations, SWIFT, routing data, or reference data services.
• Experience supporting customers that utilise financial data, compliance, or risk management solutions.
• Understanding of the challenges banks, corporates, and payment providers face in maintaining accurate payment routing and reference data.

What You’ll Bring

• Strong collaboration and stakeholder management skills.
• A proactive and solutions-oriented approach to problem solving.
• The ability to build trusted relationships with both customers and internal teams.
• An eagerness to learn and develop expertise within the Bankers Almanac portfolio and the broader payments ecosystem.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work
• Learn more about the LexisNexis Riskteam and how we work here.

If performed in any following locations: France - A DOMICILE, France - COMMERCIAUX PARIS, France - COMMERCIAUX PROVINCE, France - FORMATEUR PROVINCE, France - ISSY-LES-MOULINEAUX, France - Paris (Rue de Bercy), France - PARIS (RUE DE JAVEL), FRANCE - Tour Vista, Paris, the base pay range is €30,100 - €50,300. The total target cash range is €46,300 - €77,300.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.This job may be subject to a collective labor agreement in France. Please consult with the hiring team for further details.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.