Account Specialist - Payments & Banking Data

Renishaw; Paris; Hybride; EUR 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Generous holiday allowance

Health screening and private medical

Life assurance

Pension scheme

Save As You Earn share option

Travel Season ticket loan

Electric Vehicle Scheme

Parental leave

Employee Assistance Programme

RECARES days

Employee discounts via Perks at Work

Learning and development resources

Résumé du poste

LexisNexis Risk Solutions is seeking an Account Specialist in Paris or London for a hybrid role (2–3 days in office). You will support onboarding, implementation, renewals, and customer success for Bankers Almanac customers, spanning financial institutions, corporates, fintechs, and payment service providers.

Collaborate with Sales, Product, Support, Operations, Finance and Legal to ensure a seamless customer experience, maintain CRM data, and drive retention and growth.

Qualifications

• Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.
• Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.
• A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with CRM platforms such as Salesforce and Microsoft Office applications.
• Highly detail-oriented with a customer-first mindset.
• Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.

Responsabilités

• Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.
• Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.
• Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.
• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.
• Work closely with internal teams to resolve customer issues and ensure service expectations are met.
• Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.
• Maintain accurate customer records and account information within CRM systems.
• Support customer communications relating to product enhancements, data updates, and service changes.
• Assist with preparing account reviews, customer reporting, and commercial documentation.
• Identify opportunities to streamline processes and improve the customer experience.

Connaissances

Customer success

Account management

Sales support

Communication skills

Organizational skills

Relationship building

Second language

CRM proficiency

Outils

Salesforce

Microsoft Office

Description du poste

LexisNexis Risk Solutions is seeking an Account Specialist in Paris or London for a hybrid role (2–3 days in office). You will support onboarding, implementation, renewals, and customer success for Bankers Almanac customers, spanning financial institutions, corporates, fintechs, and payment service providers.

Collaborate with Sales, Product, Support, Operations, Finance and Legal to ensure a seamless customer experience, maintain CRM data, and drive retention and growth.