Field Software Support Engineer – On-site & Client Training

Merck Electronics; Montbonnot-Saint-Martin; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Development opportunities

Collaboration with global teams

Job summary

Merck Electronics in France seeks a Software Support Engineer who proactively identifies software malfunctions and implements quick solutions during on-site interventions.

You will document issues, collaborate with development teams to enhance the platform, and train users on new features, using strong analytical and listening skills to deliver responsive support under pressure.

Fluent English is required to navigate technical docs and coordinate across the APAC region.

Qualifications

• Experience in industrial computing and software environments.
• Strong object-oriented programming skills in C#, C++, or Java.
• Experience with multi-threading applications and Git.
• Fluent English for technical documentation and global collaboration.

Responsibilities

• Identify software malfunctions and implement quick on-site fixes.
• Document issues and collaborate with development teams to improve the platform.
• Train users on new features and provide responsive support.
• Manage client requests under pressure with analytical, organized approach.

Skills

Object-oriented programming

Multi-threading

Git

English proficiency

Tools

Git

C#

C++

Java

Job description

Merck Electronics in France seeks a Software Support Engineer who proactively identifies software malfunctions and implements quick solutions during on-site interventions.

You will document issues, collaborate with development teams to enhance the platform, and train users on new features, using strong analytical and listening skills to deliver responsive support under pressure.

Fluent English is required to navigate technical docs and coordinate across the APAC region.