Field Services Engineer

Snibe; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Snibe in Paris, Île-de-France is seeking a regional technical support specialist to ensure Maglumi systems run properly and to improve end-user satisfaction. You will work with regional sales and local distributors, provide on-site or online support, and promote reagent performance while optimizing consumption per analyzer.

The role includes collecting installation data, building relationships with reference customers, and delivering training to local engineers.

Qualifications

• 5+ years of experience in the IVD field with strong technical skills.
• Bachelor degree or above in a related subject.
• Experience in total laboratory automation (biochemistry & immunology) is preferred.

Responsabilités

• Cooperate with regional sales and local distributor to improve end-user satisfaction.
• Provide regional technical support (online or on-site) to ensure Maglumi systems operate properly.
• Promote reagent parameters and optimize reagent consumption per analyzer.
• Collect Maglumi installation information and maintain relationships with reference customers.
• Deliver service training to local engineers and keep improving their technical skills.
• Process reagent and spare parts orders for regional distributor and handle returns and complaints.
• Perform other tasks assigned by Snibe.

Connaissances

Technical skills

Independence

Pressure resilience

Formation

Bachelor's degree or above in related field

Description du poste

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user;
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user;
• Promote the reagent parameters and improve the reagent consumption per analyzer;
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers;
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills;
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains;
• Other tasks needed from Snibe

Requirements

• ：Above 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure
• ;Bachelor degree or above in related subject
• ;Candidates with service experience in total laboratory automation line (biochemistry & immunology) are preferred
• ;Good communication skills and hard working