MILTENYI BIOTEC – Field Service Engineer

ESTBA; Lyon; Remote; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Attractive bonus

Company car

In-house training academy

Job summary

A leading biomedical company is looking for a Field Service Engineer based in Lyon. You will conduct repairs, maintenance, and provide customer support for research and clinical equipment. Applicants should have a Bachelor's degree in electrical, electronic, or mechatronics engineering, with extensive experience in similar fields. Fluency in English and French is essential. This role includes a company car, an attractive bonus, and opportunities for regional travel.

Qualifications

• Extensive experience as a field service engineer ideally in research/clinical diagnostics equipment.
• Solid understanding of electronics, mechanics, fluidics, and optics.
• Experience with imaging, flow cytometry or cell sorting equipment is an advantage.
• Regional and occasional international travel required.

Responsibilities

• Carry out preventive maintenance, repairs, installations, and updates of equipment.
• Provide on-site assistance in troubleshooting and repairs.
• Write technical documentation and intervention reports.
• Manage car stock and work closely with sales and applications teams.

Skills

Technical problem analysis

Customer service skills

Fluency in French

Fluency in English

Education

Bachelor’s degree in electrical, electronic, and mechatronics engineering

Tools

IT tools (hardware and software)

Job description

• Full-time
• Department: MACS Service Center
• Location: Paris
• Functional Area: Customer Service

Company Description

For 35 years, we have been developing innovative medical devices to empower biomedical research and advance medical treatments. This is how we are pushing the boundaries of cell and gene therapy and personalized medicine. To realize our vision we combine sophisticated research with advanced engineering solutions in agile software development, data science, the Internet of things, artificial intelligence, and connectivity. Today, more than 4,700 experts from over 50 countries contribute to breakthrough innovations and sustainable success.

Our culture encourages the expression of ideas and the creation of new dynamics. If you are passionate about working for a company that innovates and provides cutting-edge scientific solutions, join our team! Our passion is the development of technologies that have an impact on fundamental research and clinical applications. Our clients appreciate our reputation as well as our strong experience in providing them with innovative solutions.

Job Description

• You will carry out preventive maintenance, repairs, installations, and updates of equipment and training on equipment intended for the fields of research and clinical.
• You will provide on-site assistance in troubleshooting and repairs.
• You will ensure the functionality and safety of research and clinical equipment in accordance with current specifications and regulations.
• You will write technical documentation and intervention reports.
• You will manage your car stock and work closely with the sales and applications team to provide excellent customer support.

Qualifications

• You have a bachelor’s degree in electrical, electronic, and mechatronics engineering. You have extensive experience as a field service engineer ideally with a background in research/clinical or diagnostics equipment.
• You have a solid understanding of electronics, mechanics, fluidics, and optics. Basic knowledge of natural sciences, diagnostics, therapeutics, and biology is desirable.
• Experience with imaging,flow cytometry or cell sorting equipment is an advantage.
• Fluency in (technical) English and French is essential. Knowledge of IT tools (hardware and software) is required.
• You will have a quality customer service, organizational, and planning mindset, combined with the ability to technically analyze the problems to be solved. You will travel regionally and domestically with occasional international travel.

Additional Information

Further information
This position is home-office based in the Lyon area and includes an attractive bonus and a company car (valid clean driving license mandatory).

What we offer

• Diversity: International teams and cross-border intercultural communication
• Room for creativity: It’s the most clever solution that we always strive for
• Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy

Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us an idea of when you can start and the kind of salary you are looking for, outlining why you have applied.