Field Service Engineer

MVG | Microwave Vision Group; Villejust; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

MVG – Microwave Vision Group is seeking a Field Service Engineer to join its global support organization. You will be the first technical contact for customers using advanced antenna measurement systems, delivering remote and onsite technical support, preventive maintenance, and calibration services to protect system uptime.

Reporting to the Service Operations Manager, you will handle service tickets, collect logs and evidence, and work with engineering and product teams to address root causes

Qualifications

• Experience providing field service or on-site technical support for complex systems.
• Strong foundation in RF, microwave, or antenna principles; ability to interpret measurement data.
• Willingness and ability to travel domestically and internationally (50–60% travel).
• Excellent customer-facing communication and ability to deliver actionable guidance.
• Ability to produce detailed service reports and maintain maintenance records in a ticketing system.

Responsabilités

• Manage assigned service tickets from initial assessment through resolution or escalation.
• Provide remote and onsite technical support with solutions or timely escalation if needed.
• Perform preventive maintenance and calibration on multiprobe systems per MVG standards.
• Produce comprehensive service reports and maintain traceable records in the ticketing platform.
• Share root cause analyses and improvement recommendations with engineering and product teams.
• Identify upsell, upgrade, or service contract opportunities during customer engagements.

Connaissances

RF troubleshooting

Microwave principles

Antenna theory

Log file analysis

Customer communication

Travel readiness

Outils

Salesforce

Zendesk

Description du poste

MVG is looking for a Field Service Engineer to join its global support organization and act as the first technical point of contact for customers using advanced antenna measurement systems. Reporting to the Service Operations Manager, this role ensures rapid, high-quality resolution of technical issues while delivering preventive maintenance and calibration services that protect system uptime and customer satisfaction. It is ideal for a hands‑on technical professional with strong RF troubleshooting skills, customer focus, and the ability to travel internationally.

MVG – Microwave Vision Group – is the global leader in electromagnetic field measurement solutions. With 400+ employees, offices across 4 continents, and over 25 years of consecutive growth, we help the world's most innovative companies test, validate, and push the boundaries of wireless technology. Our mission: Testing Connectivity for a Wireless World. Join us to shape the future.

• Manage assigned service tickets from initial assessment through resolution or escalation, ensuring clear ownership and timely follow‑up.
• Ensure accurate issue qualification by assessing severity, applying structured troubleshooting processes, and collecting log files, photos, and technical evidence.
• Deliver remote and onsite technical support, providing solutions, workarounds, or timely escalation of complex and critical cases to L2 support.
• Execute preventive maintenance plans and calibration services on multiprobe systems in line with MVG service standards.
• Oversee the production and submission of comprehensive service reports, maintaining precise and traceable maintenance records in the ticketing platform.
• Drive feedback loops between field findings and engineering, R&D, and product teams by sharing root cause analyses, systemic failure patterns, and improvement recommendations.
• Collaborate with commercial teams by identifying and documenting upsell, upgrade, or service contract opportunities during customer engagements.
• Experience providing field service, technical support, or maintenance for complex technical systems; specific years of experience not specified.
• Solid foundation in RF, microwave, or antenna principles, with the ability to interpret measurement data and diagnose system‑level issues.
• Proven structured troubleshooting skills, including working with log files, technical schematics, and calibration procedures.
• Ability to deliver clear customer‑facing communication and translate complex technical findings into actionable guidance for varied audiences.
• Ability to produce detailed service reports and maintain accurate, traceable maintenance records in a ticketing platform.
• Willingness and ability to travel domestically and internationally for onsite interventions and preventive maintenance visits, estimated at 50–60% travel.
• Professional proficiency in written and spoken English; familiarity with ticketing platforms such as Salesforce, Zendesk, or equivalent.

Nice to Have

• Experience in the antenna measurement, EMC, or RF testing industry, including anechoic chambers, near‑field/far‑field test ranges, or OTA test solutions.
• Familiarity with RF calibration standards and procedures, including VNA operation and signal chain verification.
• Experience working in an international, matrix organization and coordinating across time zones and cultures.
• Additional language skills, particularly French, German, Italian, or Arabic, plus commercial awareness and a valid driving license.