Information Technology Specialist

Sharp Brains; Grenoble; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Sharp Brains in Grenoble, France is seeking a Dispatch specialist for on-demand, 1-year freelance IT support. You will provide end-to-end desktop and laptop support, handle IMAC tasks, and manage device lifecycles with SCCM/Intune/ServiceNow.

You will apply IT security patches and policies while offering VIP onsite escalation support. The role requires over 3 years of IT support experience, familiarity with Windows OS, and ITIL-based incident/problem/service request handling in corporate

Qualifications

• More than 3 years IT support experience.
• Experience with Windows OS environments.
• Familiarity with ITIL incident, problem, and service request management.

Responsabilités

• Provided end-to-end technical support for desktops and laptops, troubleshooting hardware, software, and connectivity.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed desktop lifecycle: configuration, patching, OS imaging, hardware replacements.
• Delivered support using SCCM, Intune, ServiceNow for asset tracking and remote assistance.
• Administered software installations, updates, and security patching per policy.
• Provided remote and on-site support using EUC tools and VPN clients.

Connaissances

End-user support

IT support

VIP support

ITIL practices

Outils

SCCM

Intune

ServiceNow

Active Directory

VPN

OS image

Description du poste

Role Type

Dispatch

Working Days

On Demand

Contract duration

1 year (extendable)

Contract Type

Freelance / B2B contract

Experience Required

More than 3 years IT Support.

Site Address

Grenoble, France

Key Responsibilities

1. 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
11. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
12. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.