EV Parts Operations Specialist – France

XPENG; Paris; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Salary package incl. pension

Bonus potential

Diverse role

Growth in EV brand in Europe

Job summary

XPENG is seeking a Parts Operation Specialist for France to drive after-sales parts availability and market access. You will coordinate with XPENG HQ in China and EU markets to ensure smooth order flow, reporting, and customer service for dealers and service centers.

The role requires a Bachelor’s degree, strong MS Office skills, English fluency, and willingness to travel within Europe to support service centers and customers. A dynamic EV brand growth opportunity awaits in Europe.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Analytical and problem-solving skills, good communication.
• Fluency in English; additional language skills (e.g., Chinese) are advantageous.
• Experience in the automotive aftersales and EV-market.
• Willingness to travel within Europe to support service centers, customers and service providers.

Responsibilities

• Sales Order Management: Support the order-to-cash process for spare parts; follow up on orders to ensure timely deliveries; consult customers on order/delivery status; analyze sales orders and parts logistics; align parts availability with XPENG HQ in China for new markets and models in the EU.
• Systems and Customer Service: Act as first contact for markets; establish regular communication to gather market demands; provide information to help optimize policies; resolve parts concerns; assist with training, system questions, billing, and administration; handle returns, cancellations, and inquiries; communicate parts policies to markets.

Skills

Analytical thinking

Communication skills

Fluent English

Travel willingness within Europe

Education

Bachelor’s degree in business administration or related field

Tools

MS Office (Excel, PowerPoint)

Job description

XPENG is seeking a Parts Operation Specialist for France to drive after-sales parts availability and market access. You will coordinate with XPENG HQ in China and EU markets to ensure smooth order flow, reporting, and customer service for dealers and service centers.

The role requires a Bachelor’s degree, strong MS Office skills, English fluency, and willingness to travel within Europe to support service centers and customers. A dynamic EV brand growth opportunity awaits in Europe.