EV After-Sales Parts Operations Specialist - France

XPENG; Paris; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Pension

Bonus

Growth in EU EV brand

Job summary

XPENG in France is seeking a Parts Operation Specialist to support after-sales parts business, ensuring access and availability across markets and contributing to sustainable growth of the parts portfolio.

You will manage order-to-cash for spare parts, monitor orders, assist dealers and service providers, and harmonize parts availability with XPENG headquarters in China, especially for EU markets and new car models. Travel within Europe may be required.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Analytical and problem‑solving skills, good communication.
• Fluency in English; additional language skills (e.g., Chinese) are advantageous.
• Experience in the automotive aftersales as well as the EV-market.
• Willingness to travel if needed within Europe to support service centers, customers and service providers.

Responsibilities

• Support the order-to-cash process for spare parts.
• Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries.
• Customer consulting for order/delivery status.
• Perform data analysis on sales order overview and parts logistics plus reporting.
• Harmonize the parts availabilities with XPENG headquarter in China, especially for new markets and new car models for the EU.
• Act as first contact person of the markets for parts business.
• Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues.
• Provide information and resolve parts concerns for dealers and service providers.
• Organizational support with training activities, materials, language settings.
• Assist countries and internal staff with system operating questions, billing and administration.
• Support with order returns, cancellations, and other spare parts related inquiries.
• Parts policy and procedures communication and explanation to the markets.

Skills

MS Excel

MS PowerPoint

Analytical thinking

Communication skills

English language

Travel willingness

Education

Bachelor’s degree in business administration or related field

Tools

Excel

PowerPoint

Job description

XPENG in France is seeking a Parts Operation Specialist to support after-sales parts business, ensuring access and availability across markets and contributing to sustainable growth of the parts portfolio.

You will manage order-to-cash for spare parts, monitor orders, assist dealers and service providers, and harmonize parts availability with XPENG headquarters in China, especially for EU markets and new car models. Travel within Europe may be required.