Parts Operation Specialist - France

XPENG; Paris; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Salary package incl. pension

Bonus potential

Diverse role

Growth in EV brand in Europe

Job summary

XPENG is seeking a Parts Operation Specialist for France to drive after-sales parts availability and market access. You will coordinate with XPENG HQ in China and EU markets to ensure smooth order flow, reporting, and customer service for dealers and service centers.

The role requires a Bachelor’s degree, strong MS Office skills, English fluency, and willingness to travel within Europe to support service centers and customers. A dynamic EV brand growth opportunity awaits in Europe.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Analytical and problem-solving skills, good communication.
• Fluency in English; additional language skills (e.g., Chinese) are advantageous.
• Experience in the automotive aftersales and EV-market.
• Willingness to travel within Europe to support service centers, customers and service providers.

Responsibilities

• Sales Order Management: Support the order-to-cash process for spare parts; follow up on orders to ensure timely deliveries; consult customers on order/delivery status; analyze sales orders and parts logistics; align parts availability with XPENG HQ in China for new markets and models in the EU.
• Systems and Customer Service: Act as first contact for markets; establish regular communication to gather market demands; provide information to help optimize policies; resolve parts concerns; assist with training, system questions, billing, and administration; handle returns, cancellations, and inquiries; communicate parts policies to markets.

Skills

Analytical thinking

Communication skills

Fluent English

Travel willingness within Europe

Education

Bachelor’s degree in business administration or related field

Tools

MS Office (Excel, PowerPoint)

Job description

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title: Parts Operation Specialist - France

Job Purpose

The Parts Operation Specialist is responsible for supporting the after-sales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Help to achieve and maintain service partner and customer satisfaction in the after-sales sector.

Key Responsibilities:

Sales Order Management

• Support the order-to-cash process for spare parts
• Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries
• Customer consulting for order/delivery status
• Perform data analysis on sales order overview and parts logistics plus reporting
• Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU

Systems and Customer Service

• Act as first contact person of the markets for parts business
• Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes.
• Provide information and resolve parts concerns for dealers and service providers
• Organizational support with training activities, materials, language settings
• Assist countries and internal staff with system operating questions, billing and administration
• Support with order returns, cancellations, and other spare parts related inquiries
• Parts policy and procedures communication and explanation to the markets.

Required Qualifications and Skills

• Bachelor’s degree in business administration or related field
• Proficiency in MS Office, especially Excel and PowerPoint
• Analytical and problem-solving skills, good communication
• Fluency in English; additional language skills (e.g., Chinese) are advantageous
• Experience in the automotive aftersales as well as the EV-market
• Willingness to travel if needed within Europe to support service centers, customers and service providers.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.