Enterprise IT Support Technician I

The Consulting Solutions; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Stock equity (RSUs)

Continuous professional development

Inclusive company culture

Résumé du poste

United States Digital Space LLC is seeking an Enterprise IT Technician responsible for providing exceptional technical support to enhance employee productivity across various endpoint devices. You will assist in onboarding, manage ticketing systems, and work collaboratively across departments to tackle challenges.

The ideal candidate has 1+ years of IT support experience, particularly with Apple devices, and possesses excellent communication skills. Join us for a dynamic career where innovative solutions converge with personal growth.

Qualifications

• 1+ years of experience in IT Support role, preferably corporate.
• Ability to work in a team and help others.
• Interest in automation and AI tools.

Responsabilités

• Provide technical support and customer service to employees.
• Deploy laptops and assist with onboarding.
• Handle ticketing and account management.

Connaissances

Customer service skills

Technical support for corporate environments

Familiarity with Apple devices

Curiosity about AI trends

Good verbal and written communication

Outils

G Suite

Zoom

Slack

Description du poste

The Enterprise IT Support team is responsible for the hardware and software that the company employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

What You’ll Do:

• Provide best-in-class customer service and technical support for our employees
• Deploy laptops as part of onboarding and refresh cycles
• Assist with new hire orientations covering policies, best practices and services used within the company
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Work with global counterparts to improve processes and consistency across the org
• Support unified communications needs for the company employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
• Participate in deployment and security related projects
• Participate in the IT Support on call rotation

Who You Are:

• 1+ years of experience in an IT Support role, preferably supporting a corporate environment
• You love working in a team and helping people
• You have a genuine curiosity about AI trends and enjoy discovering new ways to automate repetitive tasks
• You have supported Apple devices such as Macbooks and iPads
• You have excellent verbal and written communications skills
• You are fascinated by the way things work and can explain them in simple terms
• You want to work in a fast-paced, high growth startup environment
• You’re familiar with G Suite and other common SaaS applications

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (the company employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

The reasonably estimated salary for this role at the company ranges from x, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Equal Opportunity at the company:

The company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.