Technology Specialist (EU)

Jacques Marie Mage; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Jacques Marie Mage is seeking a Technology Specialist to provide IT support for the European team based in Paris. This role involves troubleshooting hardware and software issues, managing technology for onboarding, and serving as the main contact for technology operations in the region.

Candidates should have over 3 years of experience in IT support, with strong skills in Windows, macOS, and various SaaS platforms. The position requires independent work while coordinating with HQ IT teams.

Qualifications

• 3+ years of experience in IT support or systems administration.
• Strong troubleshooting skills across Windows and macOS.
• Experience with business systems such as NetSuite and Shopify.

Responsabilités

• Provide day-to-day technology support for the EU team.
• Serve as the primary technology contact for the EU office.
• Support onboarding and off-boarding processes.

Connaissances

Troubleshooting skills

Experience with Microsoft 365

Experience with networking

SaaS platforms knowledge

Outils

NetSuite

Shopify

Celigo

Microsoft 365

Google Workspace

Description du poste

Role Overview

Technology Specialist (EU) – based in Paris. Support the environment for both corporate and retail teams in the European region.

Responsibilities

• Provide day‑to‑day technology support for the EU team across hardware, software, networking, printers, mobile devices, and business applications.
• Serve as the primary technology contact for the EU office while partnering with HQ IT teams on standards, escalations, projects, and ongoing operational support.
• Support onboarding and off‑boarding processes including device setup, account provisioning, access management, inventory tracking, and user support.
• Assist users with operational platforms such as NetSuite, Shopify, Celigo, Focus 10, and other business systems by troubleshooting issues, coordinating with vendors or HQ teams, and maintaining day‑to‑day functionality.
• Maintain and troubleshoot Microsoft 365, Google Workspace, Wi‑Fi, endpoint management, collaboration tools, and office technology infrastructure.
• Support and maintain local office and operational technology, including conference rooms, networking equipment, retail technology, and warehouse‑related systems as applicable.
• Monitor and respond to support tickets, document recurring issues, and contribute to improving IT processes, standards, and user experience.
• Work independently to prioritize and resolve technical issues while acting as the primary technology owner for the EU region in coordination with HQ.

Qualifications

• 3+ years of experience in IT support, systems administration, or a similar technical support role.
• Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and common SaaS platforms.
• Experience supporting business systems such as NetSuite, Shopify, Celigo, Focus 10, or ERP/integration platforms is strongly preferred.
• Comfortable working independently in a regional office environment while partnering closely with HQ IT teams for standards, escalations, and project coordination.