Enterprise IT Support Technician I

Datadog; Paris; Hybride; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

New hire stock equity (RSUs)

Employee stock purchase plan (ESPP)

Professional development

Mentor program

Inclusive company culture

Inclusion Talks

Mental health benefits

Comprehensive benefits

Résumé du poste

Datadog is seeking an Enterprise IT Technician I to support employees’ hardware and software globally. You will onboard new hires, assist with orientations, and ensure office tech runs smoothly to help employees do their jobs.

As part of a hybrid work model, you’ll deploy laptops, manage inventory, support unified communications, and collaborate with global teams to improve processes. A curious mind about AI and SaaS tools will thrive here.

Qualifications

• 1+ years in an IT Support role, preferably in a corporate environment.
• Love working in a team and helping people.
• Curious about AI trends and automating repetitive tasks.
• Supported Apple devices such as MacBooks and iPads.
• Excellent verbal and written communications skills.
• Fascinated by how things work and able to explain simply.
• Want to work in a fast-paced, high-growth startup environment.
• Familiar with G Suite and other common SaaS applications.

Responsabilités

• Provide best-in-class customer service and technical support for our employees.
• Deploy laptops as part of onboarding and refresh cycles.
• Assist with new hire orientations covering policies, best practices and services used within Datadog.
• Handle general ticketing, account management, and problem escalation.
• Maintain hardware and software inventory.
• Work with global counterparts to improve processes and consistency across the org.
• Support unified communications needs for Datadog employees in conference rooms and other common areas.
• Create and maintain internal and user facing documentation.
• Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
• Participate in deployment and security related projects.
• Participate in the IT Support on call rotation.

Connaissances

IT Support

Apple devices

G Suite

SaaS

Team player

AI curiosity

Outils

Jamf

Slack

Zoom

Description du poste

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Provide best-in-class customer service and technical support for our employees
• Deploy laptops as part of onboarding and refresh cycles
• Assist with new hire orientations covering policies, best practices and services used within Datadog
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Work with global counterparts to improve processes and consistency across the org
• Support unified communications needs for Datadog employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
• Participate in deployment and security related projects
• Participate in the IT Support on call rotation

Who You Are:

• 1+ years of experience in an IT Support role, preferably supporting a corporate environment
• You love working in a team and helping people
• You have a genuine curiosity about AI trends and enjoy discovering new ways to automate repetitive tasks
• You have supported Apple devices such as Macbooks and iPads
• You have excellent verbal and written communications skills
• You are fascinated by the way things work and can explain them in simple terms
• You want to work in a fast-paced, high growth startup environment
• You’re familiar with G Suite and other common SaaS applications

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from x, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.