Enterprise Hospitality Growth Partner | Paris (Hybrid)

Lightspeed; Nanterre; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid Paris office

Equity scheme

Health & wellness benefits

PX benefit

Zusammenfassung

Lightspeed is seeking an experienced Strategic Account Manager to support our top hospitality enterprise customers in France from Paris, operating in a hybrid model. You will own relationships with C-level and operations stakeholders, drive growth, and ensure product adoption across your portfolio.

You will leverage data, customer feedback, and SaaS expertise to build long-term partnerships, manage health scores, and lead quarterly business reviews.

Qualifikationen

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Fluent business-level French and English.
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.

Aufgaben

• Act as the main point of contact for our largest and most strategic hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.
• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.

Kenntnisse

Account management

Strategic CS

SaaS metrics

Stakeholder mgmt

Ownership mindset

Data-driven

French & English

Enterprise clients

Hospitality tech

Jobbeschreibung

Lightspeed is seeking an experienced Strategic Account Manager to support our top hospitality enterprise customers in France from Paris, operating in a hybrid model. You will own relationships with C-level and operations stakeholders, drive growth, and ensure product adoption across your portfolio.

You will leverage data, customer feedback, and SaaS expertise to build long-term partnerships, manage health scores, and lead quarterly business reviews.