EMEA Technical Account Manager - Enterprise Growth & Equity

Hightouch; Reims; Sur place; EUR 95 000 - 129 000; Plein temps

Avantages offerts par ce poste

ISO options

10-year post-termination exercise

Résumé du poste

Hightouch is seeking a Technical Account Manager to bridge between the company and our largest Fortune 5000 customers. You will oversee the entire customer journey from kick-off to onboarding, ongoing success, and increased product adoption.

You will learn customer use cases, navigate to optimal solutions, and guide customers to realize the platform's full potential. The role emphasizes data-driven decision making and collaboration across Product, Engineering, and Sales.

Qualifications

• 5+ years in a client-facing and / or technology focused role
• Experience managing and executing technical projects with a customer-first attitude
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsabilités

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch's products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Connaissances

Project management

Customer success

SQL

APIs

Databases

Troubleshooting

Cross-functional teamwork

Description du poste

Hightouch is seeking a Technical Account Manager to bridge between the company and our largest Fortune 5000 customers. You will oversee the entire customer journey from kick-off to onboarding, ongoing success, and increased product adoption.

You will learn customer use cases, navigate to optimal solutions, and guide customers to realize the platform's full potential. The role emphasizes data-driven decision making and collaboration across Product, Engineering, and Sales.