EMEA Scaled Account Management Lead

Aircall.io, Inc.; Paris; On-site; EUR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

Aircall in Paris is seeking a hands-on Senior Manager for Scaled Account Management to run the EMEA team serving ~8,000 customers. You will own post-sales metrics, drive expansion, mitigate churn, and steer renewals in a highly transactional, AI-driven, data-informed motion.

You will report to the GM, Small Business, and co-own the global playbook with counterparts in North America and APAC, shaping the team’s approach across regions.

Qualifications

• 6+ years in account management or customer success in high-growth B2B SaaS.
• 2+ years managing teams.

Responsibilities

• Own EMEA Net Revenue Retention, gross revenue retention, expansion ARR and renewal rate targets with weekly forecasting.
• Lead and develop the EMEA team: hiring, coaching, performance management, capacity planning.

Skills

Account management

Team leadership

Analytics

Forecasting

Tools

Salesforce

Zendesk

Gong

Job description

Aircall in Paris is seeking a hands-on Senior Manager for Scaled Account Management to run the EMEA team serving ~8,000 customers. You will own post-sales metrics, drive expansion, mitigate churn, and steer renewals in a highly transactional, AI-driven, data-informed motion.

You will report to the GM, Small Business, and co-own the global playbook with counterparts in North America and APAC, shaping the team’s approach across regions.