EMEA Customer Success Manager - AI Adoption & Growth

Anthropic Limited; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Job summary

Anthropic Limited is seeking an experienced Customer Success Manager to lead strategic partnerships with our most complex customers in the EMEA region. You will drive adoption of Claude capabilities—API, Claude for Enterprise, and Claude Code—through business and technical guidance, while building regional processes and brand presence.

You will work autonomously across time zones, partnering with global teams to maximize value, influence product priorities, and expand usage as customer needs

Qualifications

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, or similar).
• Fluency in French, Spanish and English.
• Strategic mindset to identify growth opportunities and translate them into expansion plans.
• Strong project management skills with the ability to manage multiple customer relationships.

Responsibilities

• Build strategic relationships with key EMEA customer decision makers to understand business objectives and optimization opportunities.
• Guide customers on Claude products across API, Claude for Enterprise, and Claude Code.
• Drive usage planning, adoption, and value realization through expansion across consumption-based and seat-based models.
• Own the customer lifecycle with account and success plans, QBRs, and alignment with global teams.

Skills

Customer Success

Consulting

Solutions Architect

Cross-functional collaboration

Job description

Anthropic Limited is seeking an experienced Customer Success Manager to lead strategic partnerships with our most complex customers in the EMEA region. You will drive adoption of Claude capabilities—API, Claude for Enterprise, and Claude Code—through business and technical guidance, while building regional processes and brand presence.

You will work autonomously across time zones, partnering with global teams to maximize value, influence product priorities, and expand usage as customer needs