Customer Success Manager

Anthropic Limited; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Job summary

Anthropic Limited is seeking an experienced Customer Success Manager to lead strategic partnerships with our most complex customers in the EMEA region. You will drive adoption of Claude capabilities—API, Claude for Enterprise, and Claude Code—through business and technical guidance, while building regional processes and brand presence.

You will work autonomously across time zones, partnering with global teams to maximize value, influence product priorities, and expand usage as customer needs

Qualifications

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, or similar).
• Fluency in French, Spanish and English.
• Strategic mindset to identify growth opportunities and translate them into expansion plans.
• Strong project management skills with the ability to manage multiple customer relationships.

Responsibilities

• Build strategic relationships with key EMEA customer decision makers to understand business objectives and optimization opportunities.
• Guide customers on Claude products across API, Claude for Enterprise, and Claude Code.
• Drive usage planning, adoption, and value realization through expansion across consumption-based and seat-based models.
• Own the customer lifecycle with account and success plans, QBRs, and alignment with global teams.

Skills

Customer Success

Consulting

Solutions Architect

Cross-functional collaboration

Job description

• Join Anthropic’s Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption
• As a Customer Success Manager at Anthropic, you’ll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code
• You’ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs
• You’ll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us
• In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves
• Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization
• The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business
• As one of our early CSMs in EMEA, you’ll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic’s brand in a high-growth market
• You’ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones
• Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer’s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Build Anthropic’s brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipend
• Home office stipends
• Relocation support for those moving for Anthropic
• Daily meals and snacks in the office

Fluency in French, Spanish and EnglishExperience working in and building a growing region, while navigating across time zones with US-based headquartersExperience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for eachExperience explaining and demonstrating technical products to various audiencesCross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needsA knack for bringing order to chaos and an enthusiastic “roll up your sleeves’’ mentality. You are a true team playerPassion for AI and interest in responsible development of advanced systems6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)Strategic mindset to identify growth opportunities and translate them into actionable expansion plansStrong project management skills and ability to manage multiple customer relationshipsTechnical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patternsWe encourage you to apply even if you do not believe you meet every single qualification