Dutch Onboarding & Customer Care Analyst (Market Launch)

Qonto; Paris; On-site; EUR 40,000 - 55,000; Full time

Job summary

Qonto is expanding in the Netherlands and seeks a Customer Care & Onboarding Analyst to support Dutch-speaking customers. You will handle inquiries by email and phone, assist onboarding, and help shape how we launch in this market under Francesca’s guidance.

You’ll contribute to a smooth customer journey while learning how AI tools optimise response times. You will work with Zendesk and Notion to improve processes, update FAQs, and share insights with product and ops teams.

Qualifications

• Dutch and English fluency in writing and speaking.
• 1+ year experience in customer support or related role.
• Customer empathy with adapting tone per client.
• Ability to manage multiple requests and meet daily goals.
• Interest in trying AI tools to improve work speed and quality.

Responsibilities

• Be the voice of Qonto for Dutch customers via email and phone.
• Guide customers through account opening to full setup.
• Turn feedback into product and ops improvements.
• Update FAQs, dashboards and macros; apply AI tools to save time.
• Flag anomalies and keep colleagues informed of progress.

Skills

Dutch

English

Customer empathy

Organised

AI curiosity

Tools

Zendesk

Notion

Job description

Qonto is expanding in the Netherlands and seeks a Customer Care & Onboarding Analyst to support Dutch-speaking customers. You will handle inquiries by email and phone, assist onboarding, and help shape how we launch in this market under Francesca’s guidance.

You’ll contribute to a smooth customer journey while learning how AI tools optimise response times. You will work with Zendesk and Notion to improve processes, update FAQs, and share insights with product and ops teams.