Customer Care & Onboarding - Netherlands Dutch Speaker

Qonto; Paris; On-site; EUR 40,000 - 55,000; Full time

Job summary

Qonto is expanding in the Netherlands and seeks a Customer Care & Onboarding Analyst to support Dutch-speaking customers. You will handle inquiries by email and phone, assist onboarding, and help shape how we launch in this market under Francesca’s guidance.

You’ll contribute to a smooth customer journey while learning how AI tools optimise response times. You will work with Zendesk and Notion to improve processes, update FAQs, and share insights with product and ops teams.

Qualifications

• Dutch and English fluency in writing and speaking.
• 1+ year experience in customer support or related role.
• Customer empathy with adapting tone per client.
• Ability to manage multiple requests and meet daily goals.
• Interest in trying AI tools to improve work speed and quality.

Responsibilities

• Be the voice of Qonto for Dutch customers via email and phone.
• Guide customers through account opening to full setup.
• Turn feedback into product and ops improvements.
• Update FAQs, dashboards and macros; apply AI tools to save time.
• Flag anomalies and keep colleagues informed of progress.

Skills

Dutch

English

Customer empathy

Organised

AI curiosity

Tools

Zendesk

Notion

Job description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join us as Customer Care & Onboarding Analyst (Dutch market) and help freelancers and SMEs in the Netherlands open their account and get started with Qonto. You'll answer their questions by email and phone and shape how we launch in a new market, under the guidance of Francesca, our Team Leader. Our customers rate us 4.8/5 on Trustpilot, and you'll help us push it higher.

What you'll do

• Be the voice of Qonto for Dutch customers: You'll give quick, sharp support by email and phone.
• Guide customers through account opening: You'll make onboarding smooth, from first question to a fully set-up account.
• Turn customer feedback into improvements: You'll share what you hear with the Ops and Product teams to keep the "WOW" effect alive.
• Build better ways of working: You'll update FAQs, dashboards and macros, using AI tools wherever they save time.
• Own what you spot: You'll flag anomalies, test new ways of solving problems and keep your colleagues in the loop.

What we're looking for

• Dutch and English: You communicate clearly, in writing and by phone, in native or near-native Dutch and fluent English.
• First hands-on experience: You've handled customer questions or challenges in support, even for just a year.
• Customer empathy: You listen first and adapt how you speak to each customer.
• Organised and detail-minded: You juggle several requests a day and still hit your daily goals.
• AI curiosity: You enjoy trying AI tools to work faster and smarter.

What we can offer you

• A market built from scratch: You'll help launch Qonto in the Netherlands from day one.
• A team where everyone is heard: Cooperation, open communication and continuous improvement drive how the team works.
• Real ownership: A hands-on culture where you take responsibility and make decisions.
• Modern tools: You'll work with customer service tools like Zendesk and Notion.

You’ll report to Francesca, Team Leader of our Dutch team in Onboarding. She joined Qonto in May 2021 after managing teams at other fast-scaling companies, including French tech company Meero. She loves adapting customer service to local markets and runs a team where everyone's ideas get a seat at the table.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

On average, our hiring process lasts 20 working days. More information on our candidate journey here.

Your security matters to us. Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ([e-mail]).