Director, Account Management & Sales Growth

Mirakl; Paris; On-site; EUR 110,000 - 140,000; Full time

Job summary

Mirakl Connect EMEA is seeking an experienced Head of Account Management to scale AI-driven revenue growth across retention, expansion, and pipeline generation from Paris. You will lead, coach, and develop a team of Account Managers and Business Developers, defining growth strategy and owning top-of-funnel initiatives.

Fluency in English and French required; 8+ years in B2B SaaS with strong C-level relationships.

Qualifications

• 8+ years in B2B SaaS with leadership of account management or sales teams.
• Proven track record of revenue growth through renewals, upsell, and retention.
• Ability to build trusted relationships with C-level stakeholders at major brands.
• Background in ecommerce, marketplaces, or retail tech is a plus.

Responsibilities

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction.
• Define and execute growth strategy across the customer base including upsell, cross-sell, and renewals.
• Own top-of-funnel pipeline generation by leading the BDR team with cross-functional alignment.
• Drive adoption of AI and automation across customer touchpoints and renewal/expansion triggers.
• Translate customer insights into product feedback shaping the Mirakl Connect roadmap.

Skills

Revenue growth strategy

Team leadership

Executive stakeholder management

Data-driven performance management

Tools

Salesforce

Outreach

Gong

Google Workspace

N8N + AI automation tools

Job description

Mirakl Connect EMEA is seeking an experienced Head of Account Management to scale AI-driven revenue growth across retention, expansion, and pipeline generation from Paris. You will lead, coach, and develop a team of Account Managers and Business Developers, defining growth strategy and owning top-of-funnel initiatives.

Fluency in English and French required; 8+ years in B2B SaaS with strong C-level relationships.