AI-Driven Marketplace Success Consultant

Mirakl; Paris; On-site; EUR 65,000 - 90,000; Full time

Job summary

Mirakl is seeking an International Customer Success professional to drive growth for complex B2B and B2C accounts from Paris. You will guide marketplace strategy, run workshops with senior stakeholders, and shape post-launch actions to maximize client performance across the Mirakl Platform and Connect offerings.

You will build data-driven business reviews, benchmark against top marketplaces, and leverage AI tools to enhance daily workflows while collaborating with cross-functional teams in a

Qualifications

• 2 to 4 years' experience in management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS
• Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
• Master's degree in Business, Management, Finance or a related field

Responsibilities

• Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live
• Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership
• Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance
• Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform
• Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates

Skills

Analytical thinking

Stakeholder management

Presentation skills

AI literacy

Data-driven decision making

Education

Master's degree in Business/Management/Finance

Job description

Mirakl is seeking an International Customer Success professional to drive growth for complex B2B and B2C accounts from Paris. You will guide marketplace strategy, run workshops with senior stakeholders, and shape post-launch actions to maximize client performance across the Mirakl Platform and Connect offerings.

You will build data-driven business reviews, benchmark against top marketplaces, and leverage AI tools to enhance daily workflows while collaborating with cross-functional teams in a