Digital Customer Service Specialist

hlpy; Paris; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

hlpy, founded in 2020, is building a fully digital roadside assistance platform serving insurers, manufacturers, and mobility providers across Europe. We are looking for a Customer Operations Associate based in Paris to join our fast-growing, international team.

You will handle dispatch, assist customers via chat and phone, and collaborate with service partners to ensure smooth support around the clock. Ideal candidates are native French speakers with strong English, experience with CRM tools,

Qualifications

• Native French speaker with good English.
• Experience using CRM software or platforms.
• Experience in customer service or operations.
• Available for 24/7 shifts, including nights and weekends.
• Based in Paris with 3 days per week in the office.
• Empathetic, calm under pressure and a team player.

Responsibilities

• Dispatch the appropriate service (tow trucks, taxis, replacement vehicles).
• Assist customers via chat and phone, guiding them through the flow.
• Collaborate with service providers to resolve cases quickly.
• Identify improvement ideas and share them with the team.
• Escalate complex cases to team leaders when needed.

Skills

French (native)

English (good)

CRM experience

Customer service / operations

Empathy & teamwork

Availability for 24/7 shifts

Tools

CRM software

Job description

Breakdowns happen. We make sure no one faces them alone.

Who we are

hlpy was born in 2020 to make roadside assistance faster, simpler and fully digital.Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market. Today we're present in Italy, France, Spain and Germany, with more markets on the way. We're scaling fast, and we're looking for people who want to grow with us.

Behind our technology there are people. We're a young, international team where ideas are heard regardless of title, colleagues help each other out on busy days, and every voice helps shape how we work. We value curiosity, ownership and a good dose of empathy, both with our customers and with each other.

What you'll do

• Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.)
• Keep an eye on our digital support flow and step in when a human touch makes the difference
• Solve cases via chat and phone, working hand in hand with our network of service providers
• Share ideas to improve how we work: your input really counts here.
• Escalate complex or sensitive cases to team leaders when required

What we're looking for

• Mother-tongue French speaker with a good level of English
• Experience using digital tools and platforms, such as CRM systems
• Availability for 24/7 shifts, including nights and weekends (roadside assistance never stops!)
• Based in Paris, with 3 days per week in our office and flexible arrangements
• Experience in customer service or operations is a plus, but attitude matters just as much
• Empathy, calm under pressure, problem-solving and a true team spirit
• A fast-growing scale-up changing a traditional industry
• An international, multicultural team across four countries
• Hybrid work: 3 days in the office
• Real impact from day one and room to grow as we expand