Digital Customer Experience Intern – Paris (Hybrid, 6 months)

Hager Group; Paris; Hybride; EUR 12 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Paris meal voucher card

1 remote day per week

Onboarding program

TAI Community membership

Résumé du poste

Hager Group in Paris is offering a 6-month Digital Customer Experience internship starting January 2027. You will join the Digital Customer Experience team, reporting to the Digital Applications Engineer and collaborating with the Customer Experience Manager Digital Experience and Conversion.

The role involves preparing user guidance, creating training content, updating the DEEP Community Wiki, and supporting community meetings and KPI tracking. English proficiency is required; French is a plus.

Qualifications

• Currently pursuing a Master’s degree in a relevant field and seeking a 6‑month internship.
• Fluent professional English; French is a plus.
• Interest in content management systems, digital platforms and web technologies.

Responsabilités

• Support markets in adopting and using digital solutions by preparing user guidance and documentation.
• Contribute to DEEP Community Wiki articles, training content and release documentation.
• Assist with community meetings, training sessions and demonstrations and follow up on questions.
• Monitor digital platform adoption by collecting feedback and supporting Jira actions.
• Assist in KPI collection for the team and support product owner activities.

Connaissances

English proficiency

Team collaboration

Autonomy

Formation

Master's degree in digital marketing/communication/information management/web project management

Outils

SharePoint

Jira

GA4

Contentsquare

Description du poste

Hager Group in Paris is offering a 6-month Digital Customer Experience internship starting January 2027. You will join the Digital Customer Experience team, reporting to the Digital Applications Engineer and collaborating with the Customer Experience Manager Digital Experience and Conversion.

The role involves preparing user guidance, creating training content, updating the DEEP Community Wiki, and supporting community meetings and KPI tracking. English proficiency is required; French is a plus.