Internship in digital customer experience (M/F/D)

Hager Group; Paris; Hybrid; EUR 12,000 - 16,000; Part time

Benefits offered by this job

Paris meal voucher card

1 remote day per week

Onboarding program

TAI Community membership

Job summary

Hager Group in Paris is offering a 6-month Digital Customer Experience internship starting January 2027. You will join the Digital Customer Experience team, reporting to the Digital Applications Engineer and collaborating with the Customer Experience Manager Digital Experience and Conversion.

The role involves preparing user guidance, creating training content, updating the DEEP Community Wiki, and supporting community meetings and KPI tracking. English proficiency is required; French is a plus.

Qualifications

• Currently pursuing a Master’s degree in a relevant field and seeking a 6‑month internship.
• Fluent professional English; French is a plus.
• Interest in content management systems, digital platforms and web technologies.

Responsibilities

• Support markets in adopting and using digital solutions by preparing user guidance and documentation.
• Contribute to DEEP Community Wiki articles, training content and release documentation.
• Assist with community meetings, training sessions and demonstrations and follow up on questions.
• Monitor digital platform adoption by collecting feedback and supporting Jira actions.
• Assist in KPI collection for the team and support product owner activities.

Skills

English proficiency

Team collaboration

Autonomy

Education

Master's degree in digital marketing/communication/information management/web project management

Tools

SharePoint

Jira

GA4

Contentsquare

Job description

Join Hager and kick-start your career

Want to boost your professional experience alongside a dedicated and passionate mentor? Are you looking for an international, family-run company that offers you the opportunity to develop and progress?

As a leading provider of electrical solutions and services, Hager contributes to the energy transition through its business activities. Our 13,000 employees innovate every day to shape the electrical world of tomorrow.

We are proud to be Happy Trainees certified and ranked #1 in our category, a recognition that reflects the quality of the experience we offer to our interns and apprentices. With a recommendation rate of over 95%, this ranking highlights our ongoing commitment to supporting their growth, development, and overall fulfillment throughout their journey at Hager.

We are looking for our future digital customer experience intern based in Paris for a duration of 6 months starting from January 2027.

Your mission :

Reporting to the Digital Applications Engineer as tutor, and the Customer Experience Manager Digital Experience and Conversion, you will also work closely with the Market Success Enablement Specialist.

Your support will be expected on :

• Support markets in adopting and using digital solutions by preparing user guidance, practical documentation and communication materials.
• Contribute to the creation, update and continuous improvement of DEEP Community Wiki articles, training content and release-related documentation.
• Help prepare and facilitate community meetings, training sessions and demonstrations, and follow up questions or support needs raised by local markets.
• Contribute to the monitoring and improvement of digital platform adoption by collecting feedback, identifying recurring needs and supporting the follow-up of actions and Jira requests.
• Support KPIs collection for the team.
• Support product owner activities

You will be part of the Digital Customer Experience team, a cross-functional team working with product owners, UX specialists, digital experts and local markets. Together, the team designs, deploys and continuously improves digital experiences that create value for customers and support market success.

Your profile :

Currently studying for a Master's Degree in digital marketing, communication, information management, web project management or a related field, you are looking for an internship of 6 months.

• You are proficient in English in a professional environment. French is an additional asset.
• You are comfortable with Microsoft 365 tools and have an interest in content management systems, digital platforms and web technologies. Previous experience with SharePoint, Jira or analytics tools (GA4, contentsquare) would be an advantage.
• You demonstrate initiative, curiosity and autonomy, and you enjoy collaborating with international and cross-functional teams.
• Your organizational skills, attention to detail and ability to explain digital topics in a simple and practical way will be your best assets to succeed in your mission.

What are your benefits as an intern at Hager?

• Internship compensation based on your level of education: from €1100 to €1400 gross/month (Bachelor's to Master's Degree).
• A bonus of €305/month if you are based in Paris.
• One paid day off per month and up to one day of remote work per week.
• Join the TAI Community (Trainees – Apprentices – Interns), an internal community dedicated to interns and apprentices that will allow you to enrich your skills and develop your network.
• A personalized onboarding program designed to ease your first steps in the company.
• A meal voucher card (Paris), 50% reimbursement of transportation tickets.