Desktop Systems Apprentice - IT Support & Troubleshooting

InterDigital CE Patent Holdings, SAS; Rennes; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

Join InterDigital CE Patent Holdings, SAS in France as an apprentice supporting the IS team. In this role, you will help resolve IT issues for employees throughout Europe while working closely with the Global IT team.

Responsibilities include troubleshooting technical problems, providing support for desktop and software applications, and maintaining user accounts. Candidates should possess strong communication and problem-solving skills, with a focus on customer satisfaction. Knowledge of O365 applications and Linux is desirable.

Qualifications

• Customer-satisfaction oriented.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to manage multiple tasks simultaneously.
• Comfortable communicating in English daily.

Responsabilités

• Act as first-level problem identification and resolution resource.
• Respond to Help Desk tickets and document resolutions.
• Provide desktop support to all corporate users.
• Install, configure and troubleshoot PCs and software.
• Create and maintain knowledge-base documentation.

Connaissances

Customer satisfaction orientation

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to prioritize and manage multiple tasks

Comfortable communicating in English

Outils

O365 applications

Active Directory

Ticketing systems

Linux

Description du poste

Join InterDigital CE Patent Holdings, SAS in France as an apprentice supporting the IS team. In this role, you will help resolve IT issues for employees throughout Europe while working closely with the Global IT team.

Responsibilities include troubleshooting technical problems, providing support for desktop and software applications, and maintaining user accounts. Candidates should possess strong communication and problem-solving skills, with a focus on customer satisfaction. Knowledge of O365 applications and Linux is desirable.